052 203 32 32 artur.hein@hin.ch

General questions and answers


Is the treatment covered by insurance?

No. We bill directly privately and cannot offer billing through social security, health insurance or SUVA.

Can the dentist be reached by mail or phone?

Yes. Contact is possible by phone as well as by mail.

Can we be reached on weekends as well?

In urgent cases, we are of course also available for you on weekends – both by phone and by mail.

Can patients with electrosensitivity be in the practice without problems?

Yes. For our electrosensitive patients, the practice has been completely shielded so that exposure is impossible.

I am afraid of the dentist. What can I do?

Our injections and further treatments are completely painless in the vast majority of cases. For peace of mind, we can provide quick solutions if needed.

What do I need to consider at my first dental appointment?

It is helpful if you bring recent x-rays to your initial appointment.

How is the payment made?

Only cash and EC payments are possible. Please understand that we, due to some collection cases, can not issue invoices.

Why do I have to pay a deposit for major treatments?

A 70% deposit is required before major treatments. This serves as a reservation confirmation on your part and as security on our part.

Arrival by car / parking facilities?

The Stadtgarten parking garage is only a few minutes’ walk from the practice.

Arrival by public transport?

Our dental practice is located right next to the Winterthur train station and can be reached by train from Zurich within 20 minutes.

How does the initial appointment work?

At the initial appointment, we will get an overview of your situation and discuss all possible problems and causes in detail. We advise you about the possible therapies, with all the advantages and disadvantages, as well as the respective costs.

How often do I have to go to the dentist for a checkup?

This depends on the individual situation. As a rule, checks should be carried out every six months.

Medical issues


Can surgery be offered under general anesthesia?

Yes, this is possible without complications. We cooperate with specialists in anesthesiology, who have a lot of experience. In addition, rooms and equipment are ideally designed for this purpose.

Is nitrous oxide used in the practice?

No. Due to the negative property of destroying very large amounts of vitamin B12, we do not use nitrous oxide.

When can I eat again after treatment?

Immediately, unless anesthesia has been performed. With anesthesia, you should wait until it has worn off so that you do not bite your lip/cheek.

Can I drive alone after major surgery?

After major surgery, it makes sense for you to be taken home and not actively participate in road traffic. Anesthesia may affect your ability to drive.

Is mild pain normal after surgery?

As a rule, our patients have no or only very minor complaints after surgery. Occasionally, however, discomfort may occur, which usually subsides within 3-4 days. Temperature increases of up to 38.5°C are also possible and normal after surgery. In case of severe pain, please report to our office immediately.

What type of anesthesia is used?

We use the anesthetic Ultracain Forte, with the active ingredient articaine, for local anesthesia. Articaine is very well tolerated and achieves optimal depth of anesthesia. We do not perform conduction anesthesia, but local infiltration anesthesia without exception.

Questions about ceramic implants


Does the insertion of implants cause pain?

No. Due to sufficient local infiltration anesthesia, you will not feel any pain during the treatment.

Is immediate implant placement with ceramic implants always possible?

We always aim for implantation immediately after tooth extraction. However, only after tooth removal can it be assessed whether immediate implant placement is possible.

Why must ceramic implants not be loaded during the healing phase?

During the first 3 months after implantation, new bone begins to form around the implant and the implant becomes stable. Under no circumstances should any stress be placed on the implant during this time, otherwise it will not heal.

If you receive a temporary restoration from us on the implant, it is not for chewing and biting, but only for esthetics. Please do not load the implant under any circumstances during the healing phase (3 months).

What should I do if I feel that the contact on the implants is excessive?

Zirconia implants are more sensitive to interference contacts (especially in lateral movement). If you feel that you have a stronger contact on the implant crown or come up earlier, you should call us or see a dentist immediately.

Questions about supplements and nutrition


How high should the D3 level be for surgery?

Vitamin D3 is extremely important for bone healing and remineralization. According to Prof. Choukroun, the level of vitamin D3 (25-OH-D3) >should be 70ng/ml or >175 nmol/l.

Can vitamin D3 and K2 be taken together with blood thinning medications?

This combination is not a problem with new generation blood thinning medications (Xarelto, Lixiana, etc.). In the case of “older” anticoagulants such as Marcoumar, the intake of vitamin K2 should be coordinated with the family doctor.

What supplements should be taken and for how long?

The nutritional supplements are provided to you in our office and are selected according to individual criteria. Supplementation should begin 30 days before surgery and end 30 days after. The ingredients are balanced to ideally support your bone healing and regeneration.

How should I eat to improve my wound healing and recovery?

The diet should be adjusted so that all important building blocks and co-factors are provided and the immune system is not unnecessarily activated.
1. as unprocessed and organic as possible.
2. no allergenic foods: foods containing gluten, dairy products, pork. This should be avoided at all costs.
3. as little sugar and carbohydrates as possible. Also as little fruit as possible, because of the fructose. Instead, more proteins and healthy fats.
4. include as many raw and cooked vegetables in the diet as possible. You can not do without cooked vegetables, as they are the ideal source of minerals.
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